Guoba Hats

Shipping & Returns Policy

Shipping and Delivery Policy At Strawberry Milk Shop, we are committed to providing a seamless and efficient shipping experience for our valued customers. Please review our shipping and delivery policy for detailed information on our processes. ㅤ

Domestic Shipping (USA): - All domestic orders are shipped through USPS. - Orders are typically processed and dispatched within 1-2 business days. ㅤ

International Shipping: - We proudly offer international shipping to customers worldwide. - International orders are dispatched within 1-2 business days of order placement. ㅤ

Shipping Timeframes: - Domestic Orders (USA): Estimated delivery within 3-8 business days. - International Orders: Estimated delivery within 4-8 weeks. ㅤ

*Note: We do not process shipments on Saturdays, Sundays, or designated holidays.* ㅤ

Pre-Order Items: - In the event that your order contains both regular items and a pre-order item, please be advised that the entire package will be dispatched when the pre-order item is finally available to ship. This ensures that all elements of your order are consolidated and shipped together, contributing to a streamlined and efficient delivery process. You can locate the shipping timeline for pre-orders in the description of the item you purchased. Should there be any alterations to the timeline, rest assured that we will promptly reach out to inform you of any changes. Thank you for your understanding, your satisfaction and awareness of the shipping process are our top priorities.

- Feel free to contact us at strawberrymilkshop@outlook.com if you wish to split your order. This way, the in-stock items can be shipped promptly, providing quicker delivery, while the pre-order items will be processed separately. Please note that a $4 shipping fee will apply for order separation, and we appreciate your understanding in covering this fee. If you have any questions or need further assistance, our customer support team is here to help. ㅤ

Tracking Information: - Upon dispatch of your order, you will promptly receive a detailed email containing tracking information. ㅤ

Lost or Delayed Packages: - In the rare event of a lost or significantly delayed package, please reach out to our customer support at strawberrymilkshop@outlook.com ㅤ

Returns Due to Non-Delivery: - If a package is returned to us due to non-delivery, we will contact you to arrange re-shipment. Additional shipping fees may apply. ㅤ

For any inquiries or assistance, please contact us at strawberrymilkshop@outlook.com. ㅤ

Thank you for choosing Strawberry Milk Shop. We appreciate your trust in our shipping services.